Privacy Policy

Mission Inspections PLLC, doing business as Mission Inspections ("Mission Inspections," "we," "us," or "our"), respects your privacy. This Privacy Policy explains the types of information we collect, how we use it, when we may disclose it, and the choices available to you. This policy applies to our website, online booking tools, inspection services, reports, payment processes, emails, telephone calls, text messages, and other interactions with Mission Inspections.

1. Information We Collect

We may collect the following categories of information:

• Contact information, including your name, mailing address, email address, and telephone number.
• Property and service information, including the property address, inspection type, appointment details, access instructions, occupancy information, and information related to the requested inspection.
• Transaction information, including estimates, invoices, payment status, refunds, and limited payment-related information processed through our payment providers.
• Inspection records, including agreements, reports, notes, photographs, videos, measurements, findings, and communications concerning the property.
• Communications you send to us through our website, booking system, email, telephone, text messaging, social media, or other channels.
• Website and device information, such as IP address, browser type, device type, pages visited, referring pages, and information collected through cookies or similar technologies.

We may receive information directly from you or from others involved in the transaction, such as a real estate agent, property owner, buyer, seller, occupant, contractor, payment processor, scheduling provider, or referral source.

2. How We Use Information

We may use information to:

• Provide estimates, schedule appointments, perform inspections, prepare reports, and deliver related services.
• Communicate about scheduling, access, arrival times, agreements, payments, reports, follow-up questions, and customer support.
• Process payments, issue invoices or refunds, and maintain accounting and tax records.
• Maintain inspection files and other business records.
• Improve our services, website, scheduling process, customer communications, and internal operations.
• Prevent fraud, protect our systems, enforce agreements, and protect the rights, safety, and property of Mission Inspections and others.
• Comply with professional standards, licensing requirements, insurance obligations, court orders, and applicable laws and regulations.
• Send information about additional Mission Inspections services, inspection add-ons, reminders, discounts, and promotional offers when permitted by law and, where required, after receiving consent.

3. Text Messages, Email, and Marketing Communications

We may send service-related communications concerning an estimate, appointment, inspection, payment, report, or customer-support request. When you separately consent to promotional text messages or marketing emails, we may send occasional information about Mission Inspections services, discounts, inspection add-ons, maintenance reminders, warranty inspection reminders, and other offers.

Message frequency varies. Message and data rates may apply to text messages. Consent to receive promotional text messages is not a condition of purchasing goods or services. You may opt out of text messages by replying STOP and request assistance by replying HELP. You may unsubscribe from marketing emails by using the unsubscribe instructions in the email or contacting us.

4. How We Share Information

Mission Inspections does not sell or rent personal information. We do not provide mobile telephone information or text-message opt-in consent to unrelated third parties or affiliates for their own marketing or promotional purposes.

We may disclose information in the following limited circumstances:

• To independent inspectors, specialists, laboratories, contractors, or other third-party service providers that perform services purchased through or coordinated by Mission Inspections. This includes our properly licensed independent partner that performs wood-destroying insect (WDI) inspections, and may include providers of sewer-scope inspections, mold or environmental testing, engineering evaluations, or similar ancillary services.
• To the person or entity that ordered the inspection and to other persons authorized by that customer.
• To service providers that support our operations, such as website hosting, scheduling, inspection software, report delivery, payment processing, accounting, cloud storage, email, telecommunications, text messaging, and professional advisers.
• To real estate professionals, property owners, occupants, contractors, or others when authorized by the customer or reasonably necessary to perform the requested service.
• To the Texas Real Estate Commission (TREC), another licensing or regulatory authority, an insurer, a court, law-enforcement agency, or another governmental authority when required or permitted by law.
• In response to a subpoena, court order, audit, investigation, claim, dispute, or other lawful request.
• To protect the rights, safety, property, or legal interests of Mission Inspections, our customers, or others.
• In connection with a merger, sale, restructuring, financing, or transfer of all or part of our business, subject to appropriate confidentiality protections.

Third-party inspectors, specialists, laboratories, contractors, and service providers may receive the customer, property, scheduling, access, and transaction information reasonably necessary to perform the contracted service, prepare reports, coordinate appointments, process payment, and communicate results. They may use the information only for the contracted service, their legal and professional obligations, and related recordkeeping, and not for unrelated marketing unless the customer separately consents.

5. Inspection Reports, Photographs, and Records

Inspection reports, photographs, notes, agreements, invoices, and related records may contain information about a property and the persons involved in the inspection. We may retain and use these records for service delivery, quality assurance, training, dispute resolution, insurance, professional, legal, and regulatory purposes. We will not publicly use identifiable customer or property information for advertising without permission, except that we may use de-identified or non-identifying examples.

6. Cookies and Analytics

Our website may use cookies or similar technologies to operate the site, remember preferences, measure traffic, understand how visitors use the site, and improve performance. You may be able to control cookies through your browser settings, although disabling cookies may affect website functionality.

7. Data Security

We use reasonable administrative, physical, and technical safeguards intended to protect personal information. However, no method of transmission, storage, or security is completely guaranteed.

8. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain inspection and business records, comply with legal, regulatory, tax, insurance, and professional obligations, resolve disputes, and enforce agreements.

9. Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information, subject to applicable legal, regulatory, contractual, insurance, and record-retention requirements. We may need to verify your identity before completing a request.

10. Third-Party Websites and Services

Our website or communications may link to third-party websites or services. Their privacy practices are governed by their own policies, and Mission Inspections is not responsible for those practices.

11. Children's Privacy

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted at missioninspections.com/privacy-policy with an updated effective date.

13. Contact Us

Mission Inspections PLLC DBA Mission Inspections 9110 N Loop 1604 W, Suite 104-129, San Antonio, TX 78249 Phone: 210-962-5555 Email: info@missioninspections.com Website: https://missioninspections.com